Pattoune va être énucléé à seulement 3 mois !
It is always a huge disappointment to see a collection fail, it means that the concerned animals will not receive any help. Unfortunately, we can not ship incomplete collections.
We want to maximize the help we are all bringing to the animals in distress. Our collection goals are calculated to balance our storage, delivery and manufacturing costs of the offered products.
Delivering failed collections would generate too many costs, which would eventually lead to the bankruptcy of the website and leave all the animals that we could have helped alone...
The delivery of unfinished collections is also physically impossible for some products (if only 50% of a pethouse is financed: we can not cut it in half).
Our activity is regulated by the french tax law, it forbides us to transfer money instead of the advertised product (article L 548-1 of the Monetary and Financial Code).
For this reason, when a collection fails, donations are immediately refunded. If they want to, donors can send this money directly to the association.
Our activity is regulated by the french tax law, it forbides us to use the money for anything else than the original use announced in the collection (article L 548-1).
So, unfortunately, we are not allowed to transfer donations from a collection to another.
Free donations are saved before being reallocated to other collections (free donations being immaterial, they are not submited to the same obligations than financial donations).
of granules offered
of granules necessary
Câline est au bout du rouleau !
Ancienne jument d’équithérapie, Câline a été trop sollicitée physiquement et moralement pendant de longues années. Résultat : elle est déprimée, n’a pas d’appétit et se trouve sur le fil au niveau de son poids…
Avec des granulés, Câline pourrait reprendre un peu d’énergie et de poids, afin de ne pas se laisser aller en pente douce. Peut-être reprendra-t-elle petit à petit goût à la vie, si nous continuons à prendre bien soin d’elle…
Entre les maltraitances et les abandons, nous avons de plus en plus de nouveaux pensionnaires à accueillir. Et la canicule installée depuis une vingtaine de jours n’arrange rien : il nous faut redoubler de vigilance pour éviter que la santé des plus fragiles ne décline !
When associations register on our platform, we always inspect their legal status : according to the law, all our partner associations are legally registered in their home country.
Our team ensures communication with the beneficiary association before each collection.
It allows us to check the truthfulness of the association's request for the animal.
We communicate a lot with the associations during our interviews, but we are not looking to exaggerate the current situation: only facts are presented.
Only products (blankets, food...) are collected, we never send money. All collected products are directly and only sent to help animals: no misappropriation possible
We entirely take care of the transportation of the collected products to the association taking care of the assisted animal. So, we follow the goods in real time, and we ensure its good reception at destination.
We are committed to publishing pictures of each delivery made once the goods have been received.
You will be able to see by youself the good reception of your donations where the animal is located, and how the association is using it.
We ensure your datas' confidentiality : the donations made on the website are totally anonymous to the beneficiary associations. Your data will never be used for recovery actions by associations.
If the collection fails, we will systematically refund all of your donations.
Even if a collection is not completed, we can always proceed to a refund of all the donations you made. Just ask us ; these refunds are not charged.*
* Only your donations on undelivered collections can be the subject of a refund request.